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GENERAL TERMS AND CONDITIONS OF SALE

Effective from 30/11/2025 These General Terms and Conditions of Sale are written in Italian and govern the offer and sale of products and/or services on the website www.marramiero.it (the “Site”), in addition to the provisions of the Consumer Code, Legislative Decree no. 70/2003, and the Civil Code where not otherwise specified herein.

Art. 1) Scope of Application of the General Terms and Conditions – Subject of the Sale

1) These General Terms and Conditions of Sale (the “Conditions”) form an integral part of every sales contract (the “Contract”) that: (i) is concluded between Marramiero S.r.l., with registered office at C.da Sant’Andrea, 1 – 65020 Rosciano (PE), Italy, VAT number 01393400682, Excise Code IT00PEA00048B, REA PE-89548, phone number 085 8505766, email address info@marramiero.it (the “Seller”), and a buyer using the website https://www.marramiero.it who is of legal age under the applicable law (the “Buyer”);

(ii) has been perfected in accordance with the provisions of Article 2 below;

(iii) concerns the purchase, through the Site, of the products offered by the Seller (the “Products”).

It is understood that: (a) the Conditions govern the sale of Products (i) to adult consumers purchasing for non-professional purposes (“Consumer Buyer”), with a prohibition on resale, or (ii) to professional or business entities with an Italian or European VAT number registered with VIES (“Business Buyer”), with a prohibition on resale;

(b) the Conditions do not govern the provision of services or the sale of products to users of the restricted areas of the Site potentially dedicated to B2B;

(c) the Conditions do not govern services or products provided by third parties referenced on the Site through links, banners, or hyperlinks;

(d) the Seller is not responsible for the provision of such services or products by third parties or for contractual or non-contractual relationships between such third parties and the Site users.

 

1.2) The Contract pertains exclusively to the Products indicated therein.

The Products will comply with the regulations in force in the country of delivery.

The Buyer declares to be aware of the characteristics of the Products through the presentation on the Site and undertakes to follow the instructions and warnings related to their use.

Art. 2) Conclusion and Effectiveness of the Contract

2.1) The Contract binds the parties upon acceptance. It becomes effective provided that the following formalities have been completed:

 
  • Electronic completion of the order form (the “Order Form”);
  • Reading and acceptance by means of “point and click” of these Conditions;
  • Electronic receipt by the Seller of the Order Form;
  • Acceptance of the order by the Seller, except as provided in Articles 2.2 and 5.

The Order Form will be archived for the time necessary to process the order. Once the Contract is concluded, the Seller will send an order receipt via email containing a summary of the main information.

2.2) The Seller will not process orders in the event of:

a) non-payment;

b) incomplete or incorrect data in the Order Form;

c) unavailable Products. In such cases, the Seller will inform the Buyer within 30 days and refund any amounts paid.

Art. 3) Price – Payment of the Price – Shipping, Taxes, and Duties

3.1) The price indicated in the Order Form includes applicable taxes and duties, except as provided in Article 3.3 below.

 

3.2) Shipping charges, taxes, and duties remain entirely the responsibility of the Buyer.

 

3.3) Import taxes and/or customs duties required by the law of the destination country of the Product are not indicated in the Order Form and are the sole responsibility of the Buyer.

 

3.4) Payment can be made via credit card or other methods available on the Site.

Financial information will be transmitted via encrypted protocol and used solely for the management of the payment or refund.

Art. 4) Delivery Terms – Packaging

4.1) Delivery is made by courier as indicated in the Order Form. Delivery times are indicative and not binding.

 

4.2) The Products are delivered with packaging in accordance with industry practices.

 

4.3) Delivery is understood to be at street level. Delivery to upper floors or special areas must be requested in advance and may incur additional charges.

Art. 5) Right of Withdrawal for Consumer Buyers

5.1) The Consumer Buyer may withdraw within 14 days from the receipt of the Products by sending an email to info@marramiero.it.

The Products must be returned within 14 days from the communication. Return shipping costs are the responsibility of the Buyer.

 

5.2) The withdrawal is valid if:

 

  • The Products have not been opened, used, damaged, or altered;
  • The return occurs in a single shipment;
  • The Products are received by the Seller within 14 days.

5.3) If the withdrawal is valid, the Seller will refund the price paid, including standard shipping costs. The refund will be made using the same payment method used by the Buyer.

 

5.4) If the withdrawal is not valid, the Buyer may retrieve the Products at their own expense. Otherwise, the Seller may retain the Products and the price paid.

Art. 6) Warranty Period

6.1) The legal warranty of conformity lasts for 24 months from delivery.

 

6.2) The warranty consists of the repair or replacement of the Product, or, if impossible or excessively costly, a reduction in price or termination of the Contract. No further damages are covered.

 

6.3) The warranty requires express communication from the Buyer within the legal time frame. 6.4) The warranty is void in case of improper use, tampering, or absence of defects verified by the Seller.

Art. 7) Buyer’s Obligations

The Buyer must keep all technical or commercial information learned during the contractual relationship confidential and may not use it for competitive activities.

Art. 8) Force Majeure

Unforeseeable events beyond the control of the parties may result in the suspension of contractual obligations.

If the duration of the event is incompatible with the interests of the parties, either party may withdraw from the Contract.

Art. 9) Communications

Communications must be made in writing, including by email, and become effective upon receipt.

Art. 10) Applicable Law – Competent Court

10.1) The Contract is governed by Italian law.

 

10.2) The competent court for disputes related to the Contract is the one located in the place where the Seller’s registered office is situated, Pescara, unless the Seller chooses to also resort to the competent authority in the Buyer’s country.

 

10.3) The European Commission provides a platform for online dispute resolution: http://ec.europa.eu/consumers/odr/. The Seller is available to respond to requests sent to info@marramiero.it.

Art. 11) Data Processing

The Buyer declares to have received the information pursuant to Article 13 of EU Regulation 679/2016 and to consent to the processing of personal data for purposes related to the Contract.

Clauses under Articles 1341 and 1342 of the Civil Code

The Buyer expressly declares to accept the clauses of Articles: 1 (Scope of application), 3 (Taxes, duties, and charges borne by the Buyer), 5 (Withdrawal procedures and exclusion cases), 6 (Warranty terms), 9 (Communications), 10 (Applicable law and Competent court).