Return and Refund Policy

If the goods arrive damaged, the buyer must contact customer service or submit a formal complaint to info@marramiero.it and azienda.marramiero@pec.it, describing the extent of the damage.

If the wine is not to your liking (cork taint/defect), a return may be evaluated.

Return Procedure

• Contact customer service at +39 085 8505 766, or send a complaint email to info@marramiero.it or via certified email (PEC) to azienda.marramiero@pec.it, specifying the order number and the issue.

• If requested, send a photo of the damaged bottle by e-mail and describe the damage.

If the return is approved:

Within 14 days from the notification of your intention to return, send the goods to be returned to the following address: Cantina Marramiero, c.da Sant’Andrea 1, 65020 Rosciano (PE), Italy Once the goods have been received and inspected, a refund or replacement will be issued, at the seller’s discretion and in accordance with the applicable conditions.